Terms of Service

Effective: April 26, 2026 Last updated: April 26, 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of the IceOps platform, the iceops.io website, and any related services (collectively, the "Service") provided by Rooilabs, LLC, a Delaware limited liability company ("Rooilabs," "we," "us," or "our"). IceOps is a product of Rooilabs, LLC and is not a separate legal entity.

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms form a legally binding contract between you (or the organization you represent) and Rooilabs, LLC. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" in these Terms refers to both you personally and the organization.

For privacy questions, see our Privacy Policy at iceops.io/privacy.

Eligibility and Accounts

Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. The Service is intended for ice rink operators and authorized staff in the United States.

Account creation

To use most features of the Service, you must create an account. You agree to:

  • Provide accurate and complete information when registering
  • Keep your account information current
  • Maintain the confidentiality of your password
  • Be responsible for all activity that occurs under your account
  • Notify us promptly at hello@iceops.io if you suspect unauthorized access

You may not share your account credentials with others, transfer your account to another person, or use someone else's account without permission.

Roles and authorized users

The Service supports multiple roles within an organization (owner, manager, staff, viewer). The account owner is responsible for the conduct of all users they invite to the organization, including users they grant access to. Adding a user to your organization gives that user access to your data within the limits of their role.

The Service

What we provide

IceOps is a software-as-a-service platform that helps ice rink operators manage scheduling, renters, staff, forms, and related operational data. Specific features available to you depend on your subscription tier and the modules you purchase.

We provide the Service on a subscription basis as described on iceops.io/pricing and as agreed during checkout.

Preview accounts

We may make a "preview account" available to prospective customers. A preview account provides read-only access to a shared demo environment with sample data. Preview accounts are provided for evaluation purposes only and are not subject to service-level commitments.

Free trials

When self-service signup is enabled, new accounts may begin with a free trial of 14 days. At the end of the trial, you may convert to a paid subscription. If you do not convert, your account will become inactive and your data will be retained as described in our Privacy Policy.

We may modify the trial length or eligibility at any time. We do not offer multiple trials to the same organization.

Service availability and modifications

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue any part of the Service at any time. For material discontinuations of features you actively use, we will provide reasonable advance notice.

Subscriptions, Fees, and Billing

Subscription plans

The Service is offered under monthly and annual subscription plans, with pricing published at iceops.io/pricing. Pricing is subject to change as described in Changes to These Terms.

Authorization to charge

By providing a payment method and starting a paid subscription, you authorize us, through our payment processor (Stripe), to charge that payment method:

  • The applicable subscription fee at the start of each billing period
  • Any applicable taxes
  • Any add-on or one-time fees you authorize during your use of the Service

If a charge is declined, we will retry the charge in accordance with the payment failure procedures described in our Privacy Policy and on iceops.io.

Renewal

All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Monthly subscriptions renew monthly; annual subscriptions renew annually. The renewal will be charged to the payment method on file at the rate then in effect.

You can manage and cancel your subscription at any time through the Stripe Customer Portal, accessible from within the Service.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period:

  • Monthly subscription: access continues through the end of the current monthly period, and your subscription will not renew the following month.
  • Annual subscription: access continues through the end of the current annual period, and your subscription will not renew at the next anniversary.

You will not be billed again after cancellation, but you will not receive a refund for the unused portion of the current period.

Refunds

All fees are non-refundable, except as required by applicable law. This includes both monthly and annual subscriptions. Cancelling a subscription does not entitle you to a refund of fees already paid.

The 14-day free trial is the evaluation period for the Service. We do not offer money-back guarantees on paid subscriptions beyond what applicable law requires.

Price changes

We may change the price of the Service. We will provide at least 30 days' notice before any price change takes effect for existing customers. Price changes apply at the start of your next renewal period after the notice period. If you do not agree to a price change, you may cancel before it takes effect.

Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes applicable to your subscription. Where required by law, we will collect and remit those taxes.

Customer Data

You own your data

You retain all rights to the data you and your authorized users upload to or generate within the Service ("Customer Data"). We do not claim ownership of Customer Data.

License to operate the Service

You grant Rooilabs a limited, non-exclusive, worldwide, royalty-free license to access, process, store, transmit, and display Customer Data solely as necessary to provide and improve the Service for you. This license terminates when you delete the data or close your account, subject to our retention practices described in the Privacy Policy.

Your responsibilities for Customer Data

You are responsible for:

  • The accuracy, legality, and quality of Customer Data
  • Having all necessary rights and permissions to upload Customer Data, including any personal information about third parties (such as renters, staff, or program participants)
  • Providing required notices and obtaining required consents from any individuals whose personal information you upload
  • Honoring any privacy requests those individuals make to you about their information

Data export and deletion

You may export your Customer Data at any time through the Service. You may request deletion of your account and associated data by contacting us at hello@iceops.io, subject to the retention practices described in our Privacy Policy.

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, or in violation of any applicable law or regulation
  • Upload or transmit any content that is illegal, defamatory, harassing, or that infringes another party's intellectual property or privacy rights
  • Use the Service to send unsolicited communications (spam) or for any deceptive marketing purposes
  • Attempt to gain unauthorized access to the Service, other users' accounts, or our systems
  • Interfere with or disrupt the integrity or performance of the Service, including by introducing malware, denial-of-service attacks, or excessive automated requests
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by applicable law
  • Resell, sublicense, or otherwise commercially exploit the Service or any portion of it without our written permission
  • Use the Service to build or train a competing product, or to scrape or copy substantial portions of the Service for any such purpose
  • Use the Service to process information you do not have a lawful right to process

We may suspend or terminate accounts that violate these rules, with or without notice depending on the severity of the violation.

Our Intellectual Property

Rooilabs and its licensors own all right, title, and interest in and to the Service, including all software, designs, content, trademarks, logos, and documentation, and all related intellectual property rights. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely as permitted under these Terms.

You may not use the Rooilabs or IceOps name, logo, or trademarks without our prior written permission, except to factually identify Rooilabs as the provider of the Service.

We welcome feedback, suggestions, and ideas about the Service. If you submit any of these to us, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

Confidentiality

Each party agrees to protect the other's confidential information using reasonable care. Confidential information includes any non-public information disclosed in connection with the Service, including pricing terms, product roadmaps, and technical or business information.

Customer Data is treated as your confidential information. We will not access Customer Data except as necessary to provide the Service, to address a support request you submit, to comply with legal process, or to investigate suspected violations of these Terms.

This obligation does not apply to information that is publicly available, was rightfully received from a third party without confidentiality obligations, or is independently developed.

Termination

Termination by you

You may terminate your account and these Terms at any time by cancelling your subscription and closing your account through the Service or by contacting us at hello@iceops.io.

Termination by us

We may suspend or terminate your access to the Service:

  • Immediately, if you materially violate these Terms (including any breach of Acceptable Use or non-payment of fees)
  • For convenience, with 30 days' written notice, if we discontinue the Service or your subscription tier
  • Immediately, if we are required to do so by applicable law

Effect of termination

Upon termination, your right to access and use the Service ends. We will retain or delete Customer Data as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination — including Customer Data, Our Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Disputes — will survive.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOILABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any defect will be corrected, or that the Service will meet your specific requirements.

You are responsible for backing up Customer Data outside of the Service if business continuity is critical to your operations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOILABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ROOILABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any of the above limitations are unenforceable in your jurisdiction, the limitation will apply to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Rooilabs, LLC and its officers, members, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service in violation of these Terms or applicable law
  • Customer Data you upload, including any claim that Customer Data infringes a third party's rights or violates a third party's privacy
  • Your breach of any representation or warranty in these Terms

We will provide prompt notice of any claim and reasonable cooperation in your defense, at your expense. You may not settle any claim that imposes any obligation on Rooilabs without our prior written consent.

Disputes

Informal resolution first

Before filing any formal claim, you agree to first contact us at hello@iceops.io to attempt to resolve the dispute informally. Most concerns can be resolved this way, and we'll do our best to address them promptly.

Binding arbitration

If informal resolution does not succeed within 60 days, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware, or by remote hearing if both parties agree.

The arbitrator's decision will be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class action waiver

Disputes will be resolved on an individual basis only. You agree not to bring or participate in any class, collective, or representative action against Rooilabs.

Exception for injunctive relief

Either party may seek injunctive or equitable relief in a court of competent jurisdiction in Delaware to protect intellectual property or confidential information, without first proceeding to arbitration.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms from time to time.

  • Material changes (such as changes to pricing, dispute resolution, liability, or your rights to Customer Data): we will provide at least 30 days' notice by email and through a notice in the Service before the changes take effect. If you do not agree to the changes, you may cancel your subscription before they take effect.
  • Minor changes (such as clarifications, formatting fixes, or non-substantive updates): effective on posting.

The "Last updated" date at the top of these Terms reflects the most recent change. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any subscription terms agreed during checkout, constitute the entire agreement between you and Rooilabs regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party will be liable for delays or failures in performance caused by events beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, internet outages, or governmental actions.

Notices. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to hello@iceops.io or by mail to Rooilabs, LLC, 2093 Philadelphia Pike #2678, Claymont, DE 19703.

Relationship. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Rooilabs.

Contact

For questions about these Terms:

Email: hello@iceops.io Mail: Rooilabs, LLC, 2093 Philadelphia Pike #2678, Claymont, DE 19703

Rooilabs, LLC · Terms of Service · April 2026 · v1